In our careers, we are always faced with uncertainty.
Uncertainty comes from things we cannot control. This includes the economy, how other people act/perform, and just pure fate. Successful people don’t stress out because there are uncontrollable factors in their lives. By definition, they are uncontrollable.
What we focus on are the things we can control. Marty Zwilling from Startup Professionals, Inc. wrote a terrific blog on the 6 Tips to Max Your Business Problem Solving Skills. You can train yourself to be a problem solver. Here are the 6 tenants:
1. Practice Active Listening – Resist the urge to vocally jump into the fray, and listen attentively without interruption.
2. Promise Action but Manage Expectations – You know the drill….Undercommit, Overdeliver!!
3. Investigate thoroughly – Don’t assume anything…GATHER THE FACTS!!!
4. Provide Regular Updates to All – Communication is the most underrated element of problem solving but probably the most important step.
5. Make a Timely Decision – Assemble the facts, talk to all the stakeholders of a problem, then make the solution decision. Don’t delay….that’s status quo.
6. Follow up – Reconfirm your decision within hours or latest days by all who is impacted. Explain why.
Action of the Day : Review the last decision you have made (or led others in making) that impacted more than yourself. Did you follow each of the above 6 steps. If not, which one did you fail to adequately address? What happened as a result? Write down these 6 steps onto a small index card. Carry it with you for a week. Refer to it daily. You are working to modify your behavior. This typically takes a period of constant repetition until it is habit. You will find over several weeks that you have trained yourself to follow these steps intuitively whenever confronted with a significant business problem/decision you need to make.
Quote of the Day : “Good decisions come from experience, and experience comes from bad decisions. ~Author Unknown