Solving Business Problems Methodically

In our careers, we are always faced with uncertainty.

Uncertainty comes from things we cannot control. This includes the economy, how other people act/perform, and just pure fate. Successful people don’t stress out because there are uncontrollable factors in their lives. By definition, they are uncontrollable.

What we focus on are the things we can control.  Marty Zwilling from Startup Professionals, Inc. wrote a terrific blog on the 6 Tips to Max Your Business Problem Solving Skills.  You can train yourself to be a problem solver. Here are the 6 tenants:

1. Practice Active Listening  – Resist the urge to vocally jump into the fray, and listen attentively without interruption.
2. Promise Action but Manage Expectations – You know the drill….Undercommit, Overdeliver!!
3. Investigate thoroughly – Don’t assume anything…GATHER THE FACTS!!!
4. Provide Regular Updates to All – Communication is the most underrated element of problem solving but probably the most important step.
5. Make a Timely Decision – Assemble the facts, talk to all the stakeholders of a problem, then make the solution decision. Don’t delay….that’s status quo.
6. Follow up – Reconfirm your decision within hours or latest days by all who is impacted. Explain why.

Action of the Day : Review the last decision you have made (or led others in making) that impacted more than yourself. Did you follow each of the above 6 steps. If not, which one did you fail to adequately address? What happened as a result? Write down these 6 steps onto a small index card. Carry it with you for a week. Refer to it daily. You are working to modify your behavior. This typically takes a period of constant repetition until it is habit. You will find over several weeks that you have trained yourself to follow these steps intuitively whenever confronted with a significant business problem/decision you need to make.

Quote of the Day :  “Good decisions come from experience, and experience comes from bad decisions.  ~Author Unknown

Picture Credit: © Ginasanders | Dreamstime.com

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Can Lying impact your Career?

Yahoo CEO, Scott Thompson, found himself in some hot water recently for being exposed on blemishes to his academic record.  It seems that he let stand uncorrected in corporate biographies and other official public documents that his background included college degrees in both accounting and computer science. But he reportedly only has a degree in accounting. Some of you might be thinking:

                                                                                                                                                      What’s the Big Deal? 

Why, he even publicly apologized for the controversy to the Yahoo employees per this article from the web news-zine The Inquirer titled…Yahoo CEO apologizes to staff for lying.  No harm, no foul, right?

This is a perfect example to leverage as a lesson for all of us.  In our career, we are often judged on several factors. These include results, how well we get along with people and working hard. However, all of these attributes are nothing without being viewed as a person with integrity.  Think about it.  Consider all of your friends and people you know. Put them in buckets. Those who make things happen, charismatic and a person who you know tells the truth and will not compromise their values to move ahead in life.   Very likely, you will not have someone in your top-tier category of people you most admire and respect if they lie and demonstrate weak integrity. You simply don’t trust them and you don’t let them into your inner circle.

At the time of this writing, Scott Thomas is still CEO but there are calls for his ouster. Most blemishes of truth are done with very little risk of getting caught.  I suggest to take the high road. Be honest.  If you haven’t achieved something, don’t claim it. If you have earned revenues, report it.  Life becomes much simpler. You will become that person of integrity who will be trusted to take on growing roles of responsibilities during their career by decision makers you don’t even know are out there.

The long-term benefit of having the reputation of honesty and taking the high ground will be much more valuable than any short-term benefit from claiming a result that didn’t happen.  Only you can decide which direction to go when you reach this proverbial fork in the road.

Update as of 5/12 : Scott Thomas lost his job as CEO for Yahoo due to not being truthful on his resume.

Action of the Day:  Are there any blemishes of truth you are aware you have made in the past week in order to accomplish a goal and manipulate the perception others have of you?  Write them down.  Create a list of the benefits and negatives that comes from continuing this behavior.  Is it really worth it? If you agree it is not worth it, start evaluating how you can move forward being more honest to yourself and others.

Quote of the Day:   Every time I’ve done something that doesn’t feel right, it’s ended up not being right.  ~Mario Cuomo (former governor of New York).

Picture: © Luis Louro | Dreamstime.com

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